Technical support launch checklist: 1 of 10 done.
MAGZ Cockpit Technical Support Plan, section 11 · to finish before launch on 1 January 2027 · status as of 23 October 2026
| # | Item | Who | Status |
|---|---|---|---|
| 1 | Support email group support@magz-advisory.com created and tested from an outside account | Magdi, in Google Admin | Not started |
| 2 | Ticket log: MAGZ Cockpit Support Dashboard built; share with the team as Contributor and confirm each person | Magdi | Built, to share |
| 3 | Support hours and severity targets approved | Magdi | Done 23 Oct 2026 |
| 4 | Full click-through test of the client Cockpit, Advisor copy and both trials, all roles, EN/FR/AR, with a written test report | First pass by Claude, completed by Mohamed (QA) | Not started |
| 5 | Fix guide for known issues | Drafted by Claude, completed by Mohamed Nasser | Not started |
| 6 | Maged Magdi trained as first-line backup | Maged Magdi and Mohamed Nasser | After the fix guide |
| 7 | “How to get help” page, EN/FR/AR, linked from every Cockpit dashboard | Claude | Not started |
| 8 | Backup and restore tested once | Mohamed Nasser | After client boxes are set up |
| 9 | Version numbers on all client templates | Claude | Not started |
| 10 | Support Dashboard moved to MAGZ’s own Cloudflare with team sign-in | Claude and Magdi | After the domain move |
Internal: please do not forward this link outside the MAGZ team.